Have questions?

Have questions?

We have answers!

  • RampUp App

    • Where can I get this app?

      Get it for iPhone | Get it for Pixel

      1. Click the link above, or search CrowdCompass AttendeeHub in your app store. Once you’ve found the app, tap either Download or Install.

      2. Once you’re in the app, search the AttendeeHub for RampUp—once you find the event, click download

      3. You must create a login to access the content—this is because we have customized views based on the type of registrant, including schedule and push notifications
      4. A verification code will be sent to your email; enter that into the app.
      5. Find your way to every session and do more in the app. Happy RampUp!
    • What email should I use to make my AttendeeHub account?

      Make sure to use the same email you registered with. That will make sure you get access to the correct agenda and other information for your track and attendee status.

  • Venue

    • Where is the event taking place?

      RampUp will be hosted at both the Fairmont San Francisco and the Masonic.

    • Pre-conference

      The entire pre-conference check-in, lunch, and opening keynote will be hosted at the Masonic on Monday, March 5. The remaining portion of the pre-conference will be held at the Fairmont.

    • RampUp Main Day

      On Tuesday, March 6, the morning/closing keynotes and after party will all be at the Masonic. All main day breakout sessions and lunch are hosted at the Fairmont.

    • How do I get there?

      Uber and Lyft are easy and affordable ways to get to, from, and around San Francisco. If you’ll be driving or taking public transportation, directions are available here.

    • Will there be parking available the Fairmont?

      Yes, but at the expense of the driver. The Fairmont San Francisco hotel garage is located on the corner of Powell and California Streets.

      -Valet parking for guests is $58 USD ($67 including tax) per night with unlimited access; rates subject to change.

      -Parking for visitors is $5 USD for every 20 minutes with a 24-hour maximum of $58 USD.

      -Parking fees are subject to a 14% city tax.

    • How do I reserve a room?

      It’s easy! Rooms are available at a discounted rate, exclusively for RampUp attendees. Just click here to start your booking—the discounted rate will already be applied if you click through our link.

    • I need to cancel or change my hotel reservation.

      Call the Fairmont directly to make any changes to your hotel reservation: (415) 772-5000. For all other information about the venue, check out our venue page.

  • Pre-Event Preparation

    • How do I stay up to date on RampUp?

      Download the RampUp app (see above)!

    • What is the appropriate attire?

      We like to think of our conference as business casual—jeans are not only acceptable, but encouraged! As for the receptions, feel free to dress up a bit more, or just wear what you wore to the conference.

  • Registration

    • Where is onsite registration?

      Onsite registration will take place in the Fairmont garden room lobby floor and the Masonic Foyer on both Monday and Tuesday. To view a map of the Fairmont, download the RampUp app.

    • What are registration hours/when does online registration close?

      You can pick up your badge starting at 5:00pm on Sunday, March 4th in the Fairmont Garden Room on the Lobby floor (and you’ll need it to get into our Welcome Reception).

      On Monday, March 5th, onsite registration opens at 10:00am in the Fairmont Garden Room and the Masonic Foyer.

      On Tuesday, March 6th, onsite registration opens at 7:00am in the Fairmont Garden Room and the Masonic Foyer.

      Online registration closes Saturday, March 3rd, at 11:59pm. Onsite registration will be available on Monday and Tuesday during regular registration hours.

    • I can’t go. Can I get a refund/transfer my ticket?

      There is a link on your confirmation email that will allow you to transfer your ticket. Please update all requested fields in order for your ticket to transfer completely.

      Unfortunately, we cannot process refunds.

  • Pre-conference

    • How do I sign up for the pre-conference?

      You’ll be able to register for the pre-conference when you purchase your ticket to RampUp. You will also be able to select which track you wish to attend at that time.

    • Who is the pre-conference intended for?

      The pre-conference is limited to LiveRamp customers and partners. The tracks have been curated for five audiences: brands & agencies, publishers, data owners, platforms, and advanced TV. For questions about which category to select, please reach out to your LiveRamp contact or email us at RampUp@LiveRamp.com.

    • What time should I arrive for the pre-conference?

      On the evening of Sunday, March 4th, we are hosting a pre-conference reception for attendees at 6:00pm in the Crown Room at the Fairmont Hotel. Be sure to check in at the Garden Room starting at 5:00pm to get your badge.

      On Monday, March 5th, at 12:00pm, the pre-conference will promptly start with lunch in the Foyer of the Masonic.

    • Can I sign up for more than one track on the pre-conference day?

      No. The tracks are specifically tailored for the different types of LiveRamp customers and partners: brands & agencies, data owners, technology platforms, publishers, and advanced TV.

  • Schedule

    • How many days is RampUp?

      RampUp itself is a one-day event. However, for select attendees, there is a pre-conference the day before. For more on the pre-conference, check out this page.

    • Where do I find the agenda?

      We will not be handing out paper copies of the agenda. Instead, check out the agenda page or download our app to access a full schedule of sessions and events. For more information on how to download the app, check out the top of this page.

    • Are there any networking opportunities outside of the conference?

      Yes! We are hosting three receptions. For more information on those receptions, visit the agenda page. Don’t forget to download the RampUp app—it will provide real-time push notifications about must-know reception updates. For more information on how to download the app, check out the top of this page.

    • Will there be recordings of the sessions made available?

      Yes! We will be recording all sessions and making them available after the conference. We’ll be shooting out an email to all attendees and registrants as soon as those recordings are ready and available.

    • Where are the opening and closing parties?

      We’re glad you asked!

      If you arrive early, join us in the Crown Room on Sunday, March 4, for our welcome reception. There will be food, drinks, and plenty of networking opportunities—plus a panoramic view of the city that you won’t want to miss. Be sure to pick up your badge from the Fairmont Garden Room starting at 5:00pm.

      Our opening reception will be at The Exploratorium, San Francisco’s famed interactive museum exploring art, science and human perception. Shuttles will be available outside the Masonic Music Hall immediately following the closing keynote. Pick ups are available on a continuous basis, taking you to and from The Exploratorium back to the Masonic.

      Opening Reception: The Exploratorium
      March 5, 2018 / 5:30pm – 9:00pm

      Our closing reception will be at Masonic Music Hall, a legendary venue that has welcomed Beck, Bill Murray, and now, you! RampUp’s final keynote will also take place here so you’ll be just steps from the party.

      Closing Reception: Masonic Music Hall
      March 6, 2018 / 5:00pm – 9:00pm

  • Sponsorships

    • I would like to sponsor RampUp 2018!

      RampUp2018 sponsorships are sold out. If you would like to be contacted for 2019 opportunities please click here.

    • How do I register if I am a sponsor?

      Once you confirm your desired sponsorship by emailing RampUpSponsors@LiveRamp.com, the LiveRamp team will provide you with a log-in to your sponsorship portal. You will be able to register attendees, pay for your sponsorship, and keep track of your deliverables through that portal.

  • Other

    • I have questions and none of these FAQs help

      If you have a question that you can’t find the answer to, don’t hesitate to reach out to RampUp@LiveRamp.com. Someone will respond to you as soon as possible.