Have Questions?


We have answers!

  • Venue

    • Where is the event taking place?

      This year, we’ll be hosting RampUp at the Fairmont Hotel in San Francisco. The address is 950 Mason St, San Francisco, CA 94108.

      We’ll also be hosting the keynotes and the opening reception at the Masonic, located just a block and a half from the Fairmont. The Masonic’s address is 1111 California St, San Francisco, CA 94108.

      More information on the venue can be found here.

    • How do I get there?

      Uber and Lyft are easy—and affordable—ways to get to, from, and around San Francisco. If you’ll be driving or taking public transportation, directions are available here.

    • Will there be parking available at the Fairmont Hotel?

      Yes, but at the expense of the driver. The Fairmont San Francisco hotel garage is located on the corner of Powell and California Streets.

      • Valet parking for guests is $58 USD ($67 including tax) per night with unlimited access; rates subject to change
      • Parking for visitors is $5 USD for every 20 minutes with a 24-hour maximum of $58 USD
      • Parking fees are subject to a 14% city tax
    • I need to cancel or change my hotel reservation.

      Call the Fairmont Hotel directly to make any changes to your reservation: (415) 772-5000.

      For all other information about the venue, check out our venue page.

    • How do I reserve a room?

      We have a room block at the Fairmont. Book your room here.

  • Pre-Event Preparation

    • What is the appropriate attire?

      We like to think of our conference as business casual—jeans are not only acceptable, but encouraged!

      As for the receptions, feel free to dress up a bit more, or just wear what you wore to the conference.

    • How do I stay up-to-date on RampUp?

      The best way to stay up-to-date is to register today, and we’ll email you periodically with updates. Additionally, you can check back on the site to see agenda and speaker updates. You can also stay caught up on the latest Mar Tech news by subscribing to our blog

  • Registration

    • Where is onsite registration?

      On-site registration will take place in the Fairmont Hotel Garden Room, lobby floor, and the Masonic foyer, on both Monday and Tuesday. As a pro tip, you can check out Google Maps and zoom in on 950 Mason St, San Francisco, CA 94108, to view a map of the Fairmont Hotel.

    • What are registration hours/when does online registration close?

      You can pick up your badge starting at 5:00 pm on Sunday, March 1, in the Fairmont Garden Room on the lobby floor (and you’ll need it to get into our Welcome Reception).

      On both March 2 and 3, onsite registration opens at 7:00 am in the Fairmont Garden Room and the Masonic foyer.

      Online registration closes Saturday, February 29, at 11:59 pm. Onsite registration will be available Monday and Tuesday during regular registration hours.

    • I can’t go. Can I get a refund/transfer my ticket?

      There is a link on your confirmation email that will allow you to transfer your ticket. Please update all requested fields in order for your ticket to transfer completely.

      Unfortunately, we cannot process refunds.

  • LiveRamp Innovation Studio

    • What is the LiveRamp Innovation Studio?

      The LiveRamp Innovation Studio consists of special sessions focused on the LiveRamp products and solutions geared toward different parts of the marketing and tech ecosystem. Content will cover our product roadmap, newest solutions, and partnerships presented by LiveRamp, our customers, and key partners.

      Please note that LiveRamp Innovation Studio registration is an additional ticket item, and is not included in your conference pass.

    • How do I sign up for the LiveRamp Innovation Studio?

      You’ll be able to register for the LiveRamp Innovation Studio when you register for your ticket. You can do that here.

    • Who is the LiveRamp Innovation Studio intended for?

      The LiveRamp Innovation Studio is intended for those who want to learn more about LiveRamp products and use cases.

    • What time should I arrive for the LiveRamp Innovation Studio?

      On Monday, March 2, at 8:00 am, breakfast will be served in the foyer of the Masonic, and the sessions will begin promptly at 9:00 am.

  • Schedule

    • How many days is RampUp?

      This year, RampUp is a two-day event.

    • Where do I find the agenda?

      Check out our full agenda. Check back soon for directions on how to download our app to access a full schedule of sessions and events.

    • Will there be recordings of the sessions made available?

      Yes! We will be recording all sessions and making them available after the conference. All attendees and registrants will receive an email as soon as those recordings are ready and available.

  • Sponsorships

    • I would like to sponsor RampUp 2020

      If you’re interested in sponsorship opportunities, please reach out to our sponsorship team at rampupsponsors@rampedup.us for more information.

    • How do I register if I am a sponsor?

      The RampUp team will provide you with a log in to your sponsorship portal. You will be able to register attendees, pay for your sponsorship, and keep track of your deliverables through that portal.

  • Other

    • I have questions and none of these FAQs help.

      If you have a question that you can’t find the answer to, don’t hesitate to reach out to RampUp@rampedup.us. Someone will respond as soon as possible.